NESS BRIDGE ROADWORKS
Work on Ness Bridge starts on 10 September 2015, resulting in the Bridge being reduced to one lane in each direction.
Please ensure that you allow time to get to the Surgery as this will add to your journey.
You can book your flu appointment now. Clinics start on Thursday 1 October. To find out if you are eligible, see "further information".
NEW PATIENTS WELCOME!
Are you new to the area or looking to change Practice? We would be happy to help you. Have a look at the new patients tab at the top of this page on how to register online.
MY LUNGS, MY LIFE
My Lungs My Life is a comprehensive, free to use website for anyone living with COPD (Chronic Obstructive Pulmonary Disease), asthma, including children with asthma.
My Lungs My Life will enable you to understand more about your COPD or asthma and help you to use self-management effectively.
CARE INFORMATION SCOTLAND
If you look after someone, need care yourself or are planning for future needs, you can get the information and advice from Care Information Scotland.
'Phone 0800 011 3200
ANTIBIOTICS DON'T WORK FOR MOST COLDS, COUGHS AND SORE THROATS
Rather than asking for an antibiotic, ask your Pharmacist about effective treatments to relieve your cold, cough or sore throat. For more information see leaflet below -
Did you know that appointments with your Doctor are for 10 minutes only, and telephone appointments are 5 minutes?
To get the best out of your consultation, let us deal with one problem per appointment, or at the most two. If you think you may not be able to discuss everything during a single 10 minute appointment, we ask that you book a double appointment, where available.
Please also remember to make a separate appointment for each person to be seen – only one patient can be seen per appointment, so please do not ask the receptionist or doctor to fit in extras.
Our telephone appointments can also be booked in advance. All we need are your contact details and ask that you are available to receive the call at the booked time. Missed telephone appointments need to be rescheduled as the Doctor will only try ‘phoning you once.
We make every effort to run to time, but need your help to achieve this!
LATE ARRIVALS FOR APPOINTMENTS
We ask that patients attend for appointments promptly and take into account the time involved in travelling to the Surgery etc. It is generally inappropriate to delay patients who have arrived on time to accommodate patients who have arrived late.
It is, therefore, important that you are on time for your appointment as late arrivals cause additional waiting time for other patients. If you arrive less than 10 minutes late for your appointment, there may be some delay while you are fitted in. If you arrive more than 10 minutes late, you will have missed your appointment and will be asked to rebook.
We appreciate that sometimes our appointments do run late although the Doctors and Nursing Team aim to keep to time and our clinics usually start on time. Unfortunately, it is sometimes difficult to run to time as patients seen before you may take longer than expected and patients arriving with an urgent problem may be seen as a priority. If a Doctor is called out on an emergency, we will let you know and give you the option of making an alternative appointment. We apologise for the frustration this may cause, but the reception staff will keep you informed of any significant delay. Please be a patient patient and refrain from pressurising the reception staff.
Suffering from a minor illness and want some advice as quickly as possible?
**FREE** Text Reminder Service
We can now remind you of your appointments by sending a text to your mobile 'phone - simply register for this free service at reception or online.
(Site updated 10/09/2015)