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EASTER HOLIDAY CLOSURE

The Surgery will be closed on Good Friday, 3 April 2015. 

If you need urgent medical help when we are closed, please 'phone NHS24 on 111.

TUESDAY 12 MAY 2015

On Tuesday 12 May 2015, our computer system will be undergoing essential maintenance.  This will result in us only being able to see patients with urgent medical problems that morning, i.e. any problems that cannot wait until the next available routine appointment.  We thank you in advance for your help with this.

R.E.A.C.T - Regular Education And Continuing Training

All local GP surgeries take part in training afternoons when the Surgery will close from 1pm.  Our next training afternoon is on Tuesday 12 May 2015.

If you need urgent medical help when we are closed on the following afternoons, please 'phone NHS24 on 111.

ANTIBIOTICS DON'T WORK FOR MOST COLDS, COUGHS AND SORE THROATS

Rather than asking for an antibiotic, ask your Pharmacist about effective treatments to relieve your cold, cough or sore throat.  For more information see leaflet below -

Patient leaflet.pdf

or visit - www.treatyourselfbetter.co.uk 

 

NEW PATIENTS WELCOME!

Are you new to the area or looking to change Practice?  We would be happy to help you.  Have a look at the new patients tab at the top of this page on how to register online.

OUR APPOINTMENTS

Did you know that appointments with your Doctor are for 10 minutes only, and telephone appointments are 5 minutes?  

To get the best out of your consultation, let us deal with one problem per appointment, or at the most two. If you think you may not be able to discuss everything during a single 10 minute appointment, we ask that you book a double appointment, where available.  

Please also remember to make a separate appointment for each person to be seen – only one patient can be seen per appointment, so please do not ask the receptionist or doctor to fit in extras. 

Our telephone appointments can also be booked in advance. All we need are your contact details and ask that you are available to receive the call at the booked time. Missed telephone appointments need to be rescheduled as the Doctor will only try ‘phoning you once.  

We make every effort to run to time, but need your help to achieve this!  

Thank you.

 LATE ARRIVALS FOR APPOINTMENTS

We ask that patients attend for appointments promptly and take into account the time involved in travelling to the Surgery etc.  It is generally inappropriate to delay patients who have arrived on time to accommodate patients who have arrived late. 

It is, therefore, important that you are on time for your appointment as late arrivals cause additional waiting time for other patients. If you arrive less than 10 minutes late for your appointment, there may be some delay while you are fitted in.  If you arrive more than 10 minutes late, you will have missed your appointment and will be asked to rebook. 

We appreciate that sometimes our appointments do run late although the Doctors and Nursing Team aim to keep to time and our clinics usually start on time. Unfortunately, it is sometimes difficult to run to time as patients seen before you may take longer than expected and patients arriving with an urgent problem may be seen as a priority. If a Doctor is called out on an emergency, we will let you know and give you the option of making an alternative appointment.  We apologise for the frustration this may cause, but the reception staff will keep you informed of any significant delay.  Please be a patient patient and refrain from pressurising the reception staff.

 

 Suffering from a minor illness and want some advice as quickly as possible?

Click here!

**FREE** Text Reminder Service

We can now remind you of your appointments by sending a text to your mobile 'phone - simply register for this free service at reception or online.

 

(Site updated 09/03/2015)
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