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OUR APPOINTMENTS

Did you know that appointments with your Doctor are for 10 minutes only, and telephone appointments are 5 minutes?  

To get the best out of your consultation, let us deal with one problem per appointment, or at the most two. If you think you may not be able to discuss everything during a single 10 minute appointment, we ask that you book a double appointment, where available.  

Please also remember to make a separate appointment for each person to be seen – only one patient can be seen per appointment, so please do not ask the receptionist or doctor to fit in extras. 

Our telephone appointments can also be booked in advance. All we need are your contact details and ask that you are available to receive the call at the booked time. Missed telephone appointments need to be rescheduled as the Doctor will only try ‘phoning you once.  

We make every effort to run to time, but need your help to achieve this!  

Thank you.

 

SEASONAL 'FLU VACCINATIONS

'Flu appointments are available from October - book your appointment now!  Remember to check we have the right mobile 'phone number for you when you make your appointment and we will send you a free text reminder the day before. To check if you are eligible to receive your free immunisation, see groups below or make a 'phone appointment with one of the Practice Nurses -

  • All patients aged 65 years and over (born on or before 31 March 1950)
  • Chronic respiratory disease (asthma, COPD, cystic fibrosis)
  • Chronic heart disease
  • Chronic kidney disease (stage 3,4 or 5, kidney failure, kidney transplantation)
  • Chronic liver disease (cirrhosis chronic hepatitis)
  • Chronic neurological disease (Stroke, TIA, multiple sclerosis)
  • Diabetes (type 1 and type 2)
  • Immunosuppression (undergoing chemotherapy, bone marrow transplant, HIV)
  • Asplenia or dysfunction of the spleen
  • All pregnant women
  • People in long-stay residential care or nursing homes
  • Unpaid carers and young carers
  • Health and social care staff (workers who are in direct contact with patients should be vaccinated by their employers)
  • All pre-school children aged 2-5 years (appointments here with Practice Nurses after the October school holidays)
  • All primary school aged children Primary 1-7 (will be vaccinated by School Nurses)

 

For further information, visit the Immunisation Scotland website -

 

www.immunisationscotland.org.uk/vaccines-and-diseases/seasonalflu/index.aspx?utm_source=print&utm_campaign=flu

LATE ARRIVALS FOR APPOINTMENTS

We ask that patients attend for appointments promptly and take into account the time involved in travelling to the Surgery etc.  It is generally inappropriate to delay patients who have arrived on time to accommodate patients who have arrived late. 

It is, therefore, important that you are on time for your appointment as late arrivals cause additional waiting time for other patients. If you arrive less than 10 minutes late for your appointment, there may be some delay while you are fitted in.  If you arrive more than 10 minutes late, you will have missed your appointment and will be asked to rebook. 

We appreciate that sometimes our appointments do run late although the Doctors and Nursing Team aim to keep to time and our clinics usually start on time. Unfortunately, it is sometimes difficult to run to time as patients seen before you may take longer than expected and patients arriving with an urgent problem may be seen as a priority. If a Doctor is called out on an emergency, we will let you know and give you the option of making an alternative appointment.  We apologise for the frustration this may cause, but the reception staff will keep you informed of any significant delay.  Please be a patient patient and refrain from pressurising the reception staff.

 

KEEP WELL HEALTH CHECKS

Keep Well is a national programme of health checks that are being offered to people aged 40-64 in certain parts of NHS Highland.  In Inverness, health checks are being offered for patients living in the following areas - Merkinch, Kinmylies, Dalneigh, Hilton and Raigmore.  A Keep Well health check is free, takes 30 minutes and is a chance to make a positive difference to your health. The check is to assess your risk of developing heart disease and to help you keep well in general.  The Surgery will send out letters to patients living in the relevant postcode areas, inviting you to make an appointment.  Further information on the Keep Well programme is available at -

www.keepwellscotland.com

NHS24 - NEW PHONE NUMBER

The new free NHS24 contact number is 111. You can visit www.nhs24.com and use our Self-Help Guide which will help to direct you to the right care.

MOBILE 'PHONE NUMBERS

If you change your mobile 'phone number, can you remember and let us know, please?  This makes it easier for us to get in touch with you and allows you to receive text reminders for your appointments - thanks!

BOWEL CANCER AWARENESS

The Scottish Government recently launched a "Detect Cancer Early Bowel Screening" campaign in order to improve cancer survival rates by increasing the number of Scots diagnosed in the earliest stages of the disease.  For further information on this screening, please click on Bowel Screening Programme on right hand side of this page.

Suffering from a minor illness and want some advice as quickly as possible?

Click here!

New Patients Welcome!

Are you new to the area or looking to change practice? We would be happy to help you. Fill in our registration forms and come see us.Find out more

**FREE** Text Reminder Service

We can now remind you of your appointments by sending a text to your mobile 'phone - simply register for this free service at reception or online.

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form.  Please remember that requests for repeat medication will not be taken over the 'phone. Find out more

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed.Find out more

(Site updated 18/11/2014)
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