PLEASE DO NOT TURN UP AT THE SURGERY WITHOUT AN APPOINTMENT
REMEMBER - YOU MUST ATTEND THE SURGERY ALONE UNLESS YOU HAVE A CARER
NEW PRACTICE BOUNDARY - NEW AND EXISTING PATIENTS - SCROLL DOWN FOR LATEST INFORMATION!
***FRIDAY 15 OCTOBER 2021 - WE ARE CLOSED FOR THE PUBLIC HOLIDAY***
17 SEPTEMBER 2021 - CHILDREN'S FLU VACCINATION
Letters have been sent out to all 2-5 year old children not yet in school to make appointments for their flu vaccination. We have very limited clinics for these vaccinations so you will be offered the next available appointment rather than a range of appointment times/days.
Please remember that only one adult and the child should attend the Surgery - please do not bring other adults or children with you. For further information on the child flu vaccine, please look at NHS Inform
NHS Highland has now set up a waiting list queries telephone helpline for patients. Currently this is only for those on the Orthopaedic waiting list. The number has been sent to all patients on the waiting list.
Patients who have any queries about their waiting times etc. should call the helpline (0800 0280492 open Mon-Fri 9am to 5pm)
Patients who feel their orthopaedic condition is deteriorating should call the helpline who will pass details on to the Orthopaedic clinical team for evaluation/re-assessment (including Orthopaedics requesting any further imaging that is deemed necessary).
Patients with worsening pain from their orthopaedic condition may require to discuss their pain relief with their GP, but patients should also contact the helpline as per 2. above.
TUESDAY 24 AUGUST 2021 - ORDERING REPEAT PRESCRIPTIONS
There is currently an issue with Hotmail and Gmail accounts and we suspect Hotmail and Gmail have blacklisted our domain temporarily.
Emails from other providers such as apple, aol are all working as expected and patients with those email addresses are not affected. It is frustrating as the resolution is out of our control as we can't control the recipient side of things.
We are in contact with the companies to try to get this resolved and to ask them to unblock our email address. However, again, we aren't in control of this. It's down to them to review our account and whitelist our address.
Sorry, but we are doing all we can!
MONDAY 23 AUGUST 2021 - CHILDREN'S FLU LETTERS
The Health Board have let us know that Scottish Government have sent out letters to parents/guardians of some children inviting them in for their flu vaccination. This was a little bit premature as we don't have any dates of when we are likely to receive our vaccinations and, therefore, cannot book any appointments yet! The 'phone number on the NHS Scotland letter is also not set up yet. We are just waiting for confirmation of vaccine delivery and then we will be able to make a start on booking appointments - please be patient with the staff as we didn't know these letters had gone out. If you can leave it for a couple of weeks and try again hopefully we should have more information by then!
MONDAY 19 JULY - LEVEL 0
The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitality and shops. This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19. From 19 July 2021 (when we go to Level 0) the following rules still apply in General Practice:
wearing of face coverings by patients and the public (unless you are exempt)
physical distancing of 2 metres in waiting rooms
contact your practice by telephone in the first instance
wearing of PPE by staff
screening of all patients for Covid 19 symptoms.
Please support your local practice team by complying with this guidance.
We do not provide Fit Notes/sick lines if you are absent from work due to coronavirus. You can get an isolation note online which you give to your employer (see link below). The online service is for patients who -
have symptoms of coronavirus
live with someone who has symptoms of coronavirus
are in a support bubble with someone who has symptoms of coronavirus
have been told to self-isolate by a test and trace service
We are still open (and want to remain this way!) and it is still vital for patients with non-coronavirus health concerns to still get help as you would have done before this pandemic. For example, if you are concerned about a potential sign or symptom of cancer, contact us to get checked; baby and childhood immunisations are still taking place as normal; if we send you a letter asking you to make an appointment for a chronic disease check (asthma, diabetes etc), please make the appointment.
Pharmacy First is where your local Pharmacist can give you advice (no appointment needed, but you could also 'phone) and provide you with medicine, if needed, without having to attend the Surgery and get a prescription. You can get help for things like acne, cold sores, cough, earache, eczema, head lice, hay fever, indigestion, period pain, warts and verrucas to name a few!
Pharmacists, like GPs, can only provide certain medicines and products on the NHS. All of these are proven to be effective in treating your condition. If you want a specific medicine or product, you may need to buy it. The pharmacist will give you advice on this.
Some pharmacists have an additional prescribing qualification which allows them to prescribe a wider range of medicines, normally only available from your GP practice. Thanks for taking time to read this - you will be glad to know you are at the end of this now! Links mentioned are all listed below -
For the most up to date information, please use NHS Inform - NHS INFORM
If you have symptoms or if you are a close contact of someone who has tested positive, you should isolate immediately and book a test - BOOK A PCR TEST
NHS Highland Drop-In Clinics (ages 18-39 years for first vaccine only) - DROP IN CLINICS
***UPDATE - GET A RECORD OF YOUR CORONAVIRUS VACCINATION STATUS***
Do not contact your GP practice about your coronavirus vaccination status. GPs cannot provide letters showing your coronavirus vaccination status.
A service that allows people travelling abroad to access their record of vaccination status themselves has launched. A vaccination status letter can be downloaded or requested in the post via a freephone helpline. Only those planning to travel to a county or territory where a record of vaccination status is needed as an entry requirement should download the letter or request it. You should only access your record if you are planning to travel within 21 days and it is a requirement of the destination.
The measures are intended to ease the burden on the NHS by removing the need for patients to ask their GP for a status record. As Scotland's vaccination programme progresses, vaccination status will be replaced by digital Covid Status Certificates, which will include vaccination and testing data to be used for outbound international travel.
You will be able access your Covid-19 Vaccine Status online, by logging on to www.nhsinform.scot/covid19status
If you have never received a unique username (this will be on your NHS letter if you were vaccinated by the NHS and not by the Practice), you can do this online, but you will need to know the date of your first vaccination. Make a note of the username you are given then complete the rest of the registration, including your email address and a password.
The Freephone Covid Status Helpline will allow patients to get the record posted to them. They can be contacted on 0808 196 8565.
LOOKING FOR AN APPOINTMENT?
We have made some changes to the way we work to ensure we are best protecting and caring for all of our patients and staff. Patients should not come to the surgery, but should telephone us. Staff will take details and add you either to your usual doctor/nurse ‘phone back list or to the Duty Doctor. It is important that you give staff the reason for your call so they can get the best care for you. A member of the clinical team (doctor, nurse, nurse practitioner, pharmacist or physiotherapist) will ‘phone you back to work out the best care for you. Please note we will only try 'phoning you twice - if we don't get an answer after trying a couple of times, you will need to 'phone us back. Remember that our number will come up on your 'phone as "withheld" or "private" so you need to answer! They might be able to deal with an issue during the ‘phone call or they can arrange for a video consultation with you or arrange to see you at an appointment in the Surgery. Our waiting room has reduced capacity and can now only have a maximum of 6 patients in the room. Please don’t turn up at the surgery without ‘phoning us first.
If we do ask you to come to the Surgery, please note the following points-
please do not arrive more than 5 minutes before your appointment, if possible. This is to reduce your waiting time either in your car or in the waiting room and minimise risks.
on arrival, either telephone us from your car so we know you have arrived, or press the buzzer at the front door and speak to a member of staff through the intercom.
if possible, attend your appointment alone as this reduces the number of people coming into the Surgery. This does not include a parent attending with a child or patients who require a carer, but please limit this to one accompanying person.
NON-CORONA VIRUS INFORMATION BELOW!
PRACTICE BOUNDARY - NEW AND EXISTING PATIENTS
We are pleased to let you know that our boundary has been extended and we can now accept registrations from addresses up to the canal which includes the Bught, Ballifeary, Dalneigh and Merkinch areas and heading east as far as Culloden Academy, including Moray Park Avenue, Moray Park Terrace, Moray Park Wynd, Woodside Farm Drive and Heights of Woodside.
Our previous boundary areas are all still included too - Citadel, town centre, Millburn, Crown, Raigmore, Inshes, Milton of Leys, Cradlehall, Culloden, Resaurie, Westhill, Smithton, Easter Muckovie, Culcabock, Drakies, Hilton, Milton, Castle Heather, Drummond, Lochardil, Holm, Culduthel, Druid Temple, Holm Dell to name a few!
Speak to reception or email reception firstname.lastname@example.org if you need clarification.
The Active Health project aims to support people to become more active as a way of improving health and wellbeing. You can self refer to this and it is for anyone who would benefit from being more physically active. A Link Worker will meet with you to discuss motivation, interests and will help you set goals and form an activity plan, if you would like one, and then check in on how you are getting on. We all know that changing habits can be a really hard thing to do but the Link Workers will support you to work out what sort of activity would best fit with your lifestyle and be sustainable. They can also facilitate introductions to other agencies and organisations who deliver activity based services.
For more information, contact Active Health direct -
Mobile - 07564 166897
NEW PATIENTS WELCOME!
Are you new to the area or looking to change Practice? We would be happy to help you. You can register by clicking here or call the Surgery to speak to the reception staff. Please remember and check that your address is within our boundary first.
MOVING HOUSE OR LOOKING TO REGISTER WITH US? Please check our boundary area!
For new and existing patient frequently asked questions, Click here for more information - please contact the Surgery and we will happily check your new address for you.
For information on prescriptions click on the tab above or simply click here to order yours.
The prescription service is a 48 hour turnaround or 72 hours if you want your prescription sent to a chemist. We will no longer check if your prescription is ready if the 48 hours have not elapsed - please do not 'phone the Surgery to check if your prescription has been signed!
Please remember, when there are public holidays and weekends, the service is 2 working days to process requests so please don't allow yourself to run out of medicines
Avoid the hassle and save time with your repeat prescriptions! Ask your pharmacist about the Chronic Medication Service
Click here for more information: CMS Leaflet
PHYSIOTHERAPY APPOINTMENTS NOW AVAILABLE
We now have a Physiotherapist, Emma Cameron, who is available for appointments in the Surgery on Wednesdays and Fridays. If you are age 16+, you can book a direct appointment with the reception staff to see Emma instead of making a GP appointment – no referral needed from your GP and you don’t need to fill out any forms either.
This service gives patients improved access to assessment for musculoskeletal symptoms affecting your joints, bones, muscles and soft tissue conditions. Emma can also provide cortisone steroid injections for shoulders, knees and hands.
Emma can provide diagnosis, self-management advice, exercises as well as onward referrals and investigations such as x rays and blood tests. She can arrange medication, if required, following assessment. At your appointment she will assess your symptoms and discuss your treatment options. She can answer any questions and help you decide how best to manage your condition.
To make an appointment, simply ask reception staff for a physio appointment.
Following a change to our 'phone system, please note that our 'phone number is now automatically withheld for all outgoing calls from the Surgery. This means that when we 'phone you, it may come up on the 'phone as "no caller ID" or "withheld", for example. If we are unable to get you on the 'phone, we will send you a letter asking you to make a 'phone appointment. Please don't 'phone the Surgery assuming that any withheld numbers are from us as we will write to you if we were trying to get in contact.
Patients who do not arrive for their booked appointments results in an increase in waiting time for appointments and frustration for both staff and patients. If you cannot make it to your pre-booked appointment then please let us know a minimum of 4 hours before the appointment time so we can give the appointment to another patient.
Southside Road Surgery has a policy for dealing with persistent non-attendance and which could result in a patient being removed from our list and having to find another doctor. Due to the amount of lost appointments, we will now start writing to patients once they have failed to attend pre-booked appointments on 2 occasions. Full details of our policy can be found here: DNA POLICY
MOBILE 'PHONES IN THE SURGERY
You don't need to switch off your mobile 'phone in the waiting room, but please be courteous to other patients and maybe keep it on silent. We do ask that you don't answer your 'phone or reply to texts etc during your appointment (yes, this happens!) and that you refrain from doing this until you leave the consultation room.
Please see our updated Privacy Statement following the General Data Protection Regulation act that has come into force from 25 May 2018. Privacy Statement
Cervical Screening is routinely offered every 3 years to eligible individuals (that is, anyone with a cervix, including women, trans men and/or nonbinary people) between 25 and 49 years of age and every 5 years to eligible individuals between 50 and 64 years of age plus 364 days.
Individuals on non-routine screening (where screening results have shown changes that require further investigation/follow-up) will be invited up to 70 years of age.
Individuals under the age of 25 who had already been invited for a test before the age range change on the 6 June 2016 will continue to be invited for screening regardless of
whether the recall date is before or after the individual reaches 25 years and regardless of whether the individual attended for screening or not.
Screening tests will not be taken for individuals who have only registered in Scotland for the first time from 6 June 2016 and are under the age of 25.
Did you know that your local pharmacy may be able to prescribe antibiotics for your urine infection without you having to see your GP/Practice Nurse?
If you are a non pregnant female aged between 16-65, and you think you may have a urine infection, depending on the criteria you may be able to get antibiotics from your pharmacist.
Click Here for more information.
(Site updated 15/10/2021)